Refund Policy

At Vibeenest, your satisfaction is our top priority. If you're not fully satisfied with your purchase, we're here to help.

✅ Refund Eligibility

To be eligible for a refund:

  • Your item must be unused and in the same condition that you received it.

  • The request must be made within 30 days of delivery.

  • Proof of purchase (order number and email) is required.

🚫 Non-Refundable Items

We do not offer refunds on:

  • Items returned after 30 days

  • Items damaged due to misuse or negligence

  • Gift cards or downloadable products (if applicable)

🔄 Exchanges (if applicable)

We only replace items if they are defective, damaged, or the wrong item was sent. If you need an exchange, contact us at support@vibeenest.com.

💸 How Refunds Are Processed

Once your return is received and inspected:

  • We’ll notify you via email.

  • If approved, your refund will be processed to your original payment method within 5–10 business days.

📬 Return Shipping

  • Customers are responsible for paying return shipping costs.

  • We recommend using a trackable shipping service or purchasing shipping insurance.

💬 Need Help?

Contact our customer service team at support@vibeenest.com for any refund or order-related questions.